Frequently Asked Questions

Q: Where are you located?

A: Kilby Court is at the end of a small street, which begins at 700 S. and about 350 W. We are at the very south end on the east side of the street. Kilby Court is only accessible off of 700 S.

Q: Where can I park?

Locals: It is always best to park on the street (700 South) and walk up the alleyway -or- you may find a spot along the side of the street. There are some residences who live on Kilby Court street so please do not block their homes/parking spaces with your vehicles!

Touring: Parking is available on-site. Please drive to the end of the alleyway…load-in door to the left.

Q: Where is your box office?

A: We do not sell tickets out of our venue until the day of the show. All advance tickets must be purchased online.

Q: Can I pay with a credit/debit card at the door?

A: Unfortunately, no. Kilby Court is a cash-only box office. The nearest ATM is located at Maverick at 615 S. and 200 W. so come prepared!

Q: What time do your doors open? And what time will the show start?

A: Doors are usually at 7:00PM. The set times are slightly different every night, but the music typically starts 30-45min. after doors open. All details and door times can be found on the front page of our website.

Q: Can I bring my child to Kilby Court?

A: Yes, the venue is all-ages. Day-of, free entry exceptions can be made for children under 5.

Q: Do you serve alcohol?

A: No, Kilby Court is a completely dry venue.

Q: Where can I sit?

A: Kilby Court is a general admission, standing venue with a very limited amount of seating. However, if you have a physical disability or special circumstance which requires a designated seat, contact our staff and they will be happy to arrange something for you.

Q: I have tickets on Will Call / Guest list. Where can I pick them up?

A: Present your ID to our door staff and let them know that you have Will Call tickets or are on the guest list and they will be able to let you in. In case of any potential issue, make a note of what site you used for Will Call tickets or the source of your guest list spot so that we can track it down for you as quickly as possible.

Q: I purchased tickets but will no longer be able to attend. Can I get a refund or give my tickets to someone else?

A: All tickets are non-refundable, unless the event itself is cancelled. If you would like to have someone go in your stead, photocopy a picture of your ID over a note saying that you give the receiver permission to use your tickets. They can then show this to the door staff who will be happy to assist them.

Q: I had tickets to a show that cancelled! Can I get a refund?

A: Yes, TicketFly will automatically refund your money within five business days of the cancellation.

Q: I lost my ID/credit card/cell phone/ jacket/ etc. When can I come pick it up?

A: All lost items can be picked up at our location at any time after 7PM on the nights which we are open. We are not responsible for any items that are left behind or cannot be reclaimed.

Q: How do I book a show at Kilby Court?

A: Please contact: izzy@sartainandsaunders.com (local) or will@sartainandsaunders.com (touring) for all booking inquiries.